Hi,
I have an employee who has a laptop (running Windows 10) with a secondary display. He commonly uses this computer to Remote Desktop into our server to run our CRM program. The last time he disconnected the display something happened, and now when he prints from the remote desktop, it is massively zoomed in. Everything looks normal in print preview. We also noticed that some of his apps on his desktop appear to be zoomed in but his menu bar at the bottom are not.
We assumed this was because of the disconnecting the monitor, so we have had him try reconnecting it and disconnecting it and restarting the system in almost every sequence order we can think of and nothing fixes it. Because it is a remote client that is where the issue is we can not change the screen resolution, and the server is off site so we can not manually do it, however the screen resolution appears to be correct in the settings that we can see (although I could be wrong).
We've run out of places to look, any thoughts?
Thanks!