Hi,
I have a RDP environnement (1 broker and 2 TS) all 2012 R2 where ~40 users connects each day. I have a print server that manages ~20printers. The users uses terminal clients to connect to the Terminal Servers and the printers are added by TCP/IP.
Everything works perfectly exept that once in a while, when a user tries to print something (Ex: Pdf or doc) there is no printers in the list. If we go in Control Panel, all the printers are there. If I completly log off and come back, the problem is still present. The only way to get the printers back is to delete them and add them back. They will now show in the applications but only for a few days/weeks. The problem occurs randomly to all users but not a the same time. Today, I had 4 users and yesterday it was 7 but not the same ones.
Additional info:
I have ~20 users on Windows 7 that uses the same printers and the same server and they never had a problem.
When I want to delete the printers, sometimes I can wait 2-5 mins until the printer disappear from the control panel.
It didn't happen often but I aleardy saw a user that had multiple instance of the same printer. For exemple, when I right click on it, I get a menu that ask me to choose between 3 printers of the same name.
Thank you