We have a windows 2012r2 file and printing server , where I have created all queues for the (several, different models as well, Xerox) network printers.
There are 2 windows 2012r2 servers set up as remote desktop services (session based).
Everyone ones in a while , the a user come in the next morning and they are unable to print to a specific printer.
He/she can not print, the rest of the users in the whole network environment CAN print to that same printer.
When I checked the profile sometimes the driver is set to the Microsoft enhanced ... instead of the Xerox driver.
The way to remedy the situation is to delete the printer from the user profile and add it back again.
When the problem is fixed with that user, the same issue may pop up again some days later with another user, and the issue may be with the same printer or with one of the other Xerox printers (4 Xerox printers , 4 different models). I have not noticed that it happens with the HP printer yet, but by now everyone is used to the delete and add back again procedure).
Any idea what's causing this ?
regards
Leopold