I have two computers set up, one with Enterprise Server 2008R2 SP1, and one with Windows 7 Enterprise SP1. I am trying to get remote assistance (RA) working between the machines. I pass the RA invitation by email.
When I request RA from the server to the Win7 machine, I open the email, click on the invitation, and enter the 12-digit code. The connection is made and I see the server screen on the win7 box.
When I request RA from the Win7 machine to the server, I open the invitation and enter the 12-digit code. TI get a message in the lower left corner or the Windows remote Assistance window stating "Attempting to connect", then "Still attempting to connect...", and then "Stiill attempting to connect. Please wait...", and finally, a window pops up stating "The person you are trying to help isn't responding".
I have checked the group policy and firewall rules on both machines. Both are set properly. I have no idea why it works one way but not the other.
Anybody have an ideas? Thanks,