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Remote Desktop Connection attempted with 2 users already connected no longer gets dialog showing who is connected and option to force user off

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On Windows 2008 Server R2, when the maximum number of users are connected via Remote Desktop (2) and another user attempts to connect via Remote Desktop, the user is prompted with a login dialog. Upon login, a dialog is shown with the User Id's of the users who are connected, their current state (active or idle for x minutes) and it gives you the option to request access from a user or to force a user off. Recently our server stopped displaying this message and now only gives an error message that it cannot connect. It does not show the login dialog, just an immediate connection error message. So now we don't know who is logged into the server. This presents a problem with many users who need to deploy software or manage server resources. What setting could have changed that would stop displaying the login and the current users dialog? Thanks!

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