A RDS License server running Windows Server 2012 used to have two license packs installed (50 user CALs and 50 device CALs). The server was running in a Hyper-V virtual machine and is currently no longer available due to a human error, i.e. the VHD has been lost. We installed a new RDS License server and activated it. Now I want to install the two license packs on the new server but as they have already been used, this is not possible.
I called the Microsoft Clearinghouse and opened a support request. They requested the License Server ID of the old server. I explained that I do not have access to this ID. Microsoft states that without the ID they cannot deactivate the old server and release the license packs. Is this true? Is it possible to find this ID somewhere in Active Directory? Or is it only accessible through the Properties menu in Remote Desktop Licensing Manager? Overall, can I regain access to these CALs without the old server's ID or they have been lost forever?
