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RDS 2012 r2 collections show black screen and then close

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Greetings,

  We have just deployed two Server 2012 r2 RDS Session collections (each with two RDSH servers, and both going through the same gateway/broker server), and during testing had no issues, but as soon as we rolled it into production, our users have been experiencing black screens when attempting to log in, and the Remote Desktop window just closes (no actual login is performed).

  This seems to happen intermittently, and on both collections at different times.  I thought I had solved it initially by disabling use of UDP in the RDP clients, but it wasn't a permanent fix.

  Looking at the event log of one of the affected servers, There seems to be an Event ID 36 generated at every logon attempt with the following message:An error occurred when transitioning from CsrConnected in response to EvCsrInitialized. (ErrorCode 0x80070102)

  After scouring the web looking for answers, nothing came up.  Any help here would be appreciated.


Edit:  Apparently I can't get the screenshot to attach, but it is located here: http://imgur.com/rLIoxPD



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