Good day,
We have this very annoying problem with a RDP Terminal Server. It is Windows Server 2008 R2 SP1.
This server has the Session Host role installed, with local RDP user licenses.
We only have this issue when running a certain application.
This application is called Rockwell FactoryTalk View and this in an application to display industrial processes.
It will take the Full Screen in a fixed resolution and will display buttons, objects, values... The application also uses Internet Explorer cache so I think it uses ActiveX, Flash or Java, I don't know.
What sometimes happens is this:
- The mouse point is able to move in the entire screen (good)
- The mouse button will only work in 1 certain area of the screen (which is a small rectangle)
- The mouse "hovering" above objects will also only highlight items that are in this rectangle
- The keyboard remains functional and with alt-tab other objects or other applications can get focus, but still no mouse clicking
The problem can be solved by:
- Minimizing the RDP window and maximizing it again
- Or: Sending a message to the session using task manager, after clicking "OK" on that message the problem is gone
Normally, about 5 users will have this application opened in their session, the "crash" is only effecting 1 session.
The problem seems to happen randomly and we don't know if we should point to the FactoryTalk application, or to Terminal Services/RDP. The end users have no rights to minimize/maximize, this is not the solution.
Is it possible to have any input on this please?
Thank you.
