We use WMF files for our logos in the header of our documents. These go back maybe 10 years.
I have a few users that, when they Remote into their office workstations (Dell Precisions, Windows 10 updated, 32GB RAM - decent specs) and they open a Word file (both .doc and .docx) they do not see the WMF logo. They say they can click it like it's there, but it doesn't display and they can't print it to PDF either (and it doesn't display in the print preview dialog either).
I as an admin have logged into their machine under my own account, and I can see the WMF logo in all documents.
I then had the user log into MY computer in the office (same spec and same general office image) and the user STILL cannot see the graphic.
We have compared Remote Desktop settings and they all match. We are using SonicWall's NetExtender for our VPN connection.
Can anyone think of why this might be happening? Could the WMF be tripping a security something or other on a user account and not on an admin account?