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RDS Windows 2019 CALS are not getting issued to the users

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Hello Expertiz,

I am experiencing a weird problem on my windows 2016 server.

I have only one server ( win 2016 datacenter) deployed on azure where in I have configured RDSH, RDCB, license and webaccess role. Till now I was running on 120 days trial period of license. Now I have purchased 15  win server 2019 CALS and installed the same. The problem here is, even though I have installed the CALS the server is not allowing me to connect more than 2 users and it throws an error " there are too many users signed in. Select a user to disconnect".

Licensing diagnoser displays no error. I can see green tick mark which says " RD Licensing diagnoser did not identify anylicensing problem for Remote desktop session host server".

RD licensing manager says "Total licenses =15 ", " Available licenses =15". " Issued = 0" . Here no licenses are not getting issued even though it has enough to distribute to the users. 

I have tried all possible ways to fix this but no luck. Below are the few troubleshooting steps performed.

  • Applied group policy settings - Computer configuration - Administrative templates - windows components - remotes desktop services - remote desktop session host - licensing - use specified licensing server ( updated the FQDN name of the licensing server )
  •  Computer configuration - Administrative templates - windows components - remotes desktop services - remote desktop session host - licensing - set the remote desktop licensing mode ( set per user license)
  • Computer configuration - Administrative templates - windows components - remotes desktop services - remote desktop session host - connections - Limit number of connections ( set to 99999)
  • Gpupdate /force
  • But no luck. Hence I uninstalled the licensing role and re-configured from the scratch. But still the same issue.

Any suggestions to resolve my issue would be much appreciated.

Thanks,

Mulge



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