Last week, we retired our Remote Desktop 2012R2 system and launched Remote Desktop 2016 hosting Office 2016 on RDSH 2016 servers. We have several hundred clients running a variety of systems including IOS, Windows 7, Windows 8.1 and Windows 10 Professional.
A few days after launch, some of our Windows 10 users issued complaints that maximizing, resizing and moving around Remote Web App windows causes all types of distortion including a disappearing window that cannot be maximized again and issues where only a small portion of the full window is displayed.
A sample is shown below where portions of Excel 2016 are cut off in a remote web app session on Windows 10 Pro, version 1803.
We have combed the internet for a fix. We've tried updating display drivers, Docking Port drivers, updating Windows 10 Pro from version 1709 to 1803. We've tried unchecking 'use Bitmap cache' in the RD Client. We've adjusted display resolution, all without any luck. None of these users have a dual monitor setup.
The issue has cropped up on docked/undocked Dell Latitude laptops.