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Remote Desktop device redirection stops working

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Hi folks,

Looking for some advice on where to start with a problem that has cropped up and I cannot explain. I have a small 2012R2 RDS environment with a connection broker and 2 session hosts. It has been in production for about a year.

Randomly (once a week or every few days), the device redirection stops working (Only within the last month or so). I am only redirecting the local drives and the clipboard (no printers). If you log in, the redirected drives are not mapped for any users logging into that terminal server. I take a look at everything, Windows logs don't have anything of note. In the last few cases where this happened, it has not been limited to only one of the RDS servers, and if I log into the other one, the drive redirection is fine. If I reboot the affected TS, the redirection seems to work fine again for X amount of time.

The weird thing about this is that I have a friend with a similar 2012 environment that is having basically the same problem (cropped up in the last few weeks like mine). I thought maybe Microsoft patches, however mine are fully patched, but his are a few months behind, so I think that at least semi-rules that out.

Before I rebooted the affected server the last time, I tried to simply restart the Remote Desktop Port Redirection Service and it actually hung on when trying to stop it, so clearly something is causing that service or other related services to crash.

Jay Schwegler


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